Terms and conditions of use

Horse Monkey Core User Terms and Conditions

Effective date: V26.09.01 

These Terms govern your use of Horse Monkey as a user, entrant or account manager. They explain the relationship between you, Horse Monkey and the organiser of any Event you enter.

If a Country Addendum applies to you, it forms part of these Terms. If you use Horse Monkey in the United States, the United States Addendum applies. Read the applicable US Country Addendum with these Terms. It changes these Terms only for the matters it expressly covers.

1. Who we are

(a) Horse Monkey Limited is a company incorporated in England and Wales with company number 08227088. Our registered office is 1 Gleneagles Drive, Brockhall Village, Old Langho, Lancashire, BB6 8BF.

(b) You can contact us:

- by email at hello@horsemonkey.com;

- by phone on 0333 050 7420; or

- by post at Mere Court Stud, Mythop Road, Weeton, Lancashire, FY4 4XB.

(c) If we need to contact you, we normally use the email address associated with your Account or booking. “Writing” includes email.

2. When these Terms apply and how you accept them

(a) These Terms apply when you create or use an Account, submit a booking, upload Content or otherwise use Horse Monkey.

(b) You must affirmatively accept the applicable version of these Terms before your Account is created. Where a Country Addendum applies to your Account or use of Horse Monkey, your acceptance of these Terms also includes that Country Addendum. Your date of birth must establish that you are at least 18.

(c) You must also affirmatively accept the applicable version of these Terms before a booking is completed. If a Country Addendum applies to that booking, it forms part of the same acceptance and no separate acceptance action is required.

(d) An Organiser's Event terms apply to the Event itself. The Organiser Terms apply when you act as an Organiser. Schedule 1 applies if you buy a paid Horse Monkey feature as a UK consumer. The applicable Pricing Information forms part of your contract where you buy a Horse Monkey product or incur a Horse Monkey charge directly.

(e) If documents conflict, an applicable Country Addendum takes priority over these Terms only for the matters it expressly changes. A separate written agreement signed by Horse Monkey takes priority to the extent it expressly varies these Terms. For a Horse Monkey price or charging unit, a signed written agreement or order takes priority; otherwise the applicable Pricing Information takes priority over any general price description in these Terms.

(f) We may amend these Terms to reflect changes in law, regulation, security, technology or Horse Monkey. We will publish the updated terms and give reasonable advance notice of a material change. Changes do not apply retrospectively. If a material change significantly disadvantages you in relation to a paid ongoing Horse Monkey service, you may cancel that service before the change takes effect.

3. Definitions

4. Data protection and cookies

(a) Our data-protection role depends on the processing. We act as controller for Account administration, platform security, billing, support and other purposes described in our Privacy Policy. The relevant Organiser normally acts as a separate controller for information it collects or uses to organise and run an Event, decide eligibility, communicate with entrants or publish results. In some cases, we process Event information only on the Organiser's instructions.

(b) Read our Privacy Policy and the relevant Organiser's privacy notice. Organisers are required to make their privacy notice available on relevant Organiser or Event pages.

(c) Card details for payments made through Horse Monkey are collected by Stripe through Stripe Checkout. Horse Monkey does not receive or store full payment-card details. Stripe's terms and privacy information apply to its payment services.

(d) Our Cookie Notice explains the necessary and optional technologies used through Horse Monkey and the choices available to you.

5. Registration, age and authority

(a) You must be at least 18 to create an Account. An adult may use their Account to manage membership or enter a person under 18 for an Event where they have appropriate authority.

(b) You must provide accurate information and keep information you provide or manage reasonably accurate and current. This includes governing-body or association identifiers and details of athletes, riders, owners, horses and ponies.

(c) If you provide or manage information about another person, including a child, emergency contact, athlete or owner, you confirm that you have their permission or another lawful right to do so. Where appropriate, you should explain the relevant processing to a child in a way the child can understand.

6. Information added by an Organiser

(a) An Organiser may add an account manager, athlete, rider, horse or pony to an Account or create a limited Event record for Event administration.

(b) If an Organiser adds an account manager using an email address, Horse Monkey sends an automated notification to the address supplied. The notification does not mean the recipient requested or consented to the record, agreed to act as account manager or accepted these Terms.

(c) If you access or use the Account, you are responsible for reviewing information you manage and correcting inaccuracies after a reasonable opportunity to do so. You are not responsible for information entered before you accessed the Account merely because an Organiser associated it with you.

(d) If you do not wish to be associated with an Account, do not use it and contact Horse Monkey or the relevant Organiser. We may refer the request to the Organiser where it controls the information.

7. Account security, suspension and closure

(a) Keep your Account credentials confidential and notify us promptly if you suspect unauthorised use. You are responsible for the activity you authorise through your Account.

(b) We may restrict or suspend an Account or a feature where reasonably necessary for security, suspected fraud, unlawful use, material or repeated breach, governing-body restrictions or to comply with law. Where appropriate, we will explain the reason and provide an opportunity to remedy or challenge the decision.

(c) You may ask us to close your Account by contacting hello@horsemonkey.com. Closing an Account does not automatically cancel an Event booking, Premium subscription, payment, refund or Organiser-controlled record. Our Privacy Policy explains what information may be retained.

8. What Horse Monkey provides and who runs the Event

(a) Horse Monkey provides technology for Event discovery and entry, Event/show management, tickets and additional Event services where offered, start lists and times, results, account and Event administration, governing-body or membership validation, results integrations and payment integration. Features available for a particular Event or Account may vary.

(b) Except where an Event page expressly says otherwise, Horse Monkey is not the Organiser and does not create, control or operate the Event.

(c) When you enter an Event, the contract for the Event is between you and the Organiser. The Organiser is responsible for the Event, including its description, eligibility and participation rules, prices, safety, operation, cancellation or postponement decision, Event refund policy, results and performance.

(d) For Event bookings, Stripe processes the payment through the Organiser's connected Stripe account. Horse Monkey provides the payment integration and may collect its applicable platform fee through Stripe as part of the transaction. A payment acknowledgement confirms that the payment or booking request has been received; it does not change the identity of the Organiser or guarantee eligibility unless the confirmation expressly says so.

9. Events, eligibility and governing-body information

(a) Review the Event description, Organiser identity, total price, refund and cancellation policy, privacy notice and material participation conditions before booking.

(b) You are responsible for providing accurate entry information and checking relevant association or sport governing-body membership, registration and eligibility requirements.

(c) Horse Monkey may validate or display information supplied by you, an Organiser or a governing body. A system check, imported record or displayed status does not guarantee that an Organiser or governing body will accept an entry or that third-party information is complete or error-free.

(d) An Organiser may impose age, qualification, membership, horse-registration, safety or other participation conditions and is responsible for applying them lawfully and fairly.

10. Prices, HM Booking Fees, bookings, cancellations and refunds

(a) The total price and unavoidable charges for an Event booking will be shown before you place the order. Where the law requires a total price to be shown earlier in the purchase journey, the relevant price information must also be displayed at that point. Current Horse Monkey prices for products or charges payable directly to Horse Monkey are set out in the applicable Pricing Information and shown before purchase where required.

(b) Horse Monkey charges the Organiser a Booking Fee for bookings processed through the Service. The Organiser is always responsible for paying that Booking Fee to Horse Monkey. The Organiser decides whether to absorb that cost or include an amount reflecting that cost in the price charged to the person making the booking. If the Organiser passes on that cost, it must be included in the total price shown before you book and disclosed as required by law. You do not owe the Horse Monkey Booking Fee directly to Horse Monkey.

(c) The Booking Fee is charged for Horse Monkey's booking and payment service. That service includes processing and recording the booking and payment, providing the associated booking and transaction records and, where a refund is later made through Horse Monkey, providing the secure payment functionality used to process that refund. The Booking Fee is incurred when the booking and payment have been successfully processed and the booking confirmation has been made available.

(d) Once incurred, the Booking Fee is not refundable to the Organiser merely because the Event, class, ticket or other booked service is later cancelled, changed or refunded. A later refund does not reverse the booking and payment service already provided by Horse Monkey. Horse Monkey will refund the Booking Fee only where Horse Monkey failed to provide that service, the booking or payment was not successfully processed, the fee was charged incorrectly or applicable law requires a refund.

(e) If the Organiser has included an amount reflecting the Booking Fee in the price charged to you, the Organiser remains responsible for that charge and for any refund it must provide under its refund policy or applicable law. Horse Monkey does not separately charge you the Booking Fee.

(f) We send an automated acknowledgement or confirmation for a booking submitted through Horse Monkey. Check it promptly and contact the Organiser or Horse Monkey if information appears incorrect.

(g) The Organiser's Event terms and refund/cancellation policy apply to the Event. A contract for leisure services supplied on a specific date or during a specific period will not usually carry the general 14-day right to cancel a distance contract.

(h) The Organiser is responsible for deciding whether an Event is cancelled, postponed or materially changed and for Event-related refunds. Horse Monkey may provide communication and payment-processing functionality and may process a refund where the Organiser authorises it or where processing is reasonably required by law or payment-scheme rules.

(i) This clause does not affect rights that cannot lawfully be excluded, including rights where an Event or Horse Monkey service is not supplied as required by law.

11. Public start lists, times and results

(a) The Organiser may publish start lists, running orders, times and results through Horse Monkey. Depending on the Event, this may include rider name, horse or pony name, class, start time, competition time, score, placing and result. Public information may be visible without an Account and may be retained as a sporting or historical record.

(b) The Organiser is responsible for explaining the publication in its privacy notice and establishing an appropriate lawful basis. If information is inaccurate or you have a concern about publication, contact the Organiser or Horse Monkey. We may refer the matter to the Organiser and assist with correction, objection or safeguarding concerns.

12. Organiser Content, third-party services and links

(a) The Organiser is responsible for Organiser Content. We do not guarantee that it is complete or error-free, but you can report inappropriate or inaccurate content to hello@horsemonkey.com.

(b) Horse Monkey may link to or interoperate with third-party services, including payment providers and governing bodies. Their terms and privacy information may apply to their own services. We are not responsible for an independent third party's acts or service, but this does not exclude responsibility for our own acts or omissions.

13. Your Content and acceptable use

(a) You must have the rights and authority needed to provide Content. Your Content must be accurate in material respects and must not:

- be unlawful, fraudulent, defamatory, threatening, discriminatory or deliberately misleading;

- infringe intellectual property, privacy, confidentiality or other rights;

- contain malicious code or interfere with Horse Monkey;

- expose a child or vulnerable person to avoidable harm;

- include unnecessary sensitive information in a public field; or

- misrepresent identity, authority, eligibility, membership, consent or acceptance of terms.

(b) You must not attempt unauthorised access, introduce malware, interfere with the Service or use Horse Monkey or third-party integrations for an unauthorised or unlawful purpose.

(c) We may remove or restrict Content or functionality where we reasonably believe it breaches these standards, creates a security or safety risk, infringes rights, breaches a governing-body restriction or must be restricted by law.

(d) We disclose information about you to a claimant or authority only where the disclosure is lawful, necessary and proportionate. Where lawful and appropriate, we may notify you first.

(e) You are responsible for reasonably foreseeable loss caused by your deliberate or negligent breach of this clause. This does not make you responsible for loss caused by Horse Monkey or another person.

14. Intellectual property

(a) Horse Monkey and its licensors own the Service and its content, excluding user, Organiser and third-party Content. All rights not expressly granted are reserved.

(b) You grant us a non-exclusive, worldwide, royalty-free licence to host, copy, display and distribute your Content only as reasonably necessary to provide, secure and support Horse Monkey and the relevant Event, and to create aggregate or de-identified service statistics.

(c) This licence lasts for as long as reasonably needed for those purposes, including backup, legal and Event-record retention periods. It does not give us rights in third-party or governing-body data beyond the rights available to us from that third party.

15. Availability and changes

(a) We provide Horse Monkey with reasonable care and skill but do not guarantee uninterrupted or error-free availability. We may maintain, suspend, restrict or withdraw features for security, legal, technical, governing-body or reasonable business reasons.

(b) Where reasonably practicable, we will give notice of a material planned interruption or permanent discontinuance of a paid ongoing Horse Monkey service. Any refund due for a Horse Monkey subscription is dealt with under Schedule 1.

16. Our responsibility to you

(a) Nothing in these Terms excludes or limits liability where doing so would be unlawful, including liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation.

(b) Nothing in these Terms affects statutory rights. Where we supply a paid digital service or digital content, the Consumer Rights Act 2015 may require it to match its description, be of satisfactory quality where applicable and be provided with reasonable care and skill. Available remedies may include repeat performance, repair or replacement, a price reduction or compensation for qualifying damage to a device or digital content.

(c) We are responsible for loss or damage that is a foreseeable result of our breach or failure to use reasonable care and skill. We are not responsible for loss caused by an Organiser's breach, Event decision or an independent third party, but this does not exclude responsibility for our own acts or omissions.

(d) Horse Monkey is provided to users for domestic and private use unless they use it as an Organiser or for business purposes. We are not liable to a consumer for business losses such as loss of profit, business interruption or business opportunity.

17. Complaints and general terms

(a) Contact hello@horsemonkey.com with a complaint about Horse Monkey. Complaints about the Event, eligibility, Organiser Content, Event cancellation or an Event refund should normally be raised with the Organiser first. Privacy complaints are handled under the Privacy Policy.

(b) We may transfer our rights and obligations to another organisation, but this will not reduce your rights. We will tell you if the transfer materially affects you. You may not transfer your Account or obligations without our prior written approval.

(c) If we delay enforcing a right, we may still enforce it later. If a provision is unlawful or unenforceable, the remaining provisions continue.

(d) These Terms are in English. Unless an applicable country addendum says otherwise, they are governed by English law. If you are a UK consumer, you may bring proceedings in the English courts; if you live in Scotland, you may also use the Scottish courts; and if you live in Northern Ireland, you may also use the Northern Irish courts.

Schedule 1 — UK consumer Premium Features

This Schedule applies when you subscribe to a paid Horse Monkey feature for purposes wholly or mainly outside your trade, business, craft or profession. An Organiser buying a business subscription is governed by the Organiser Terms and the applicable Pricing Information or order.

1. Your Premium Feature contract

(a) The description of the Premium Feature, total price, billing interval, minimum term, renewal arrangement, free trial and material technical requirements will be shown before you order. The applicable Pricing Information states Horse Monkey's current standard prices and charging units. The information shown for your purchase forms part of your contract.

(b) You must have an Account and be at least 18 to subscribe. Your order is an offer to enter into a subscription. The contract is formed when we confirm acceptance by email or make the Premium Feature available, whichever occurs first. We will provide confirmation on a durable medium.

(c) You must provide accurate payment and contact information and keep it updated.

2. Cooling-off right

(a) If you are a UK consumer, you normally have 14 days from the day after the subscription contract is made to cancel without giving a reason. This statutory cooling-off right is separate from your contractual right to stop future renewal under section 3 below.

(b) To cancel during the cooling-off period, use the cancellation function available in your Account, email hello@horsemonkey.com, or make another clear statement to us before the period ends. You may use the model form below but do not have to.

(c) If you expressly ask us to start providing a service during the cooling-off period and then cancel, we may deduct a proportionate amount for the service supplied up to cancellation where the law permits.

(d) Where a Premium Feature is digital content supplied immediately, the purchase flow will ask for any prior express consent and acknowledgement required for supply to begin during the cooling-off period. You lose the cancellation right only where the statutory conditions are met.

(e) If a service has been fully performed during the cooling-off period, the cancellation right ends only where the statutory conditions have been met.

(f) We refund sums due under this cooling-off right without undue delay and no later than 14 days after we are informed of your decision, using the original payment method unless you agree otherwise.

(g) A free trial does not remove a statutory cancellation right. The purchase page will explain when billing starts and how to stop the subscription before the trial ends.

3. Term, renewal and cancellation

(a) A monthly subscription runs for one month and automatically renews for successive one-month periods. You may cancel at any time. Cancellation takes effect at the end of the billing period already paid for and no further renewal payment will be taken.

(b) An annual subscription runs for 12 months and automatically renews for successive 12-month periods only where this is shown before purchase. You may switch off renewal at any time before the renewal date. Cancellation takes effect at the end of the period already paid for.

(c) We provide renewal information before purchase and any renewal reminder required by law. You can cancel using the function available in your Account or by emailing hello@horsemonkey.com. Our Help Centre may explain the current on-screen steps.

(d) We may end a subscription on at least 30 days' notice and refund the prepaid amount for the period after termination. We may suspend or terminate sooner for serious or repeated breach, fraud, security risk or legal requirement. Where reasonably possible, we will explain the reason and give you an opportunity to remedy a remediable breach.

4. Prices, payment and changes

(a) The subscription price, currency, billing period and applicable charging unit are shown before purchase and in the applicable Pricing Information or purchase screen. Any tax treatment required to be disclosed will be shown as required by law.

(b) Stripe processes subscription payments. You authorise the subscription and any clearly disclosed usage fee to be charged to your nominated payment method on or shortly after the applicable billing date. Horse Monkey does not receive or store full payment-card details.

(c) If a Premium Feature includes a usage-based charge, the charging unit, rate and calculation method will be shown before the chargeable feature is used. A properly incurred usage fee is not refundable merely because an associated booking, addition or amendment is later cancelled, unless law or a Horse Monkey billing error requires a refund.

(d) We may change a recurring or usage price by giving at least 60 days' notice. The change applies prospectively and no earlier than the next renewal, except for a change required by tax or applicable law. You may cancel before the change takes effect.

5. Statutory rights and subscription refunds

(a) We provide Premium Features with reasonable care and skill and as described. Nothing in these Terms affects your statutory rights or remedies.

(b) Refunds arising from the Premium Feature or subscription itself are Horse Monkey's responsibility. This is separate from an Event refund, which remains the relevant Organiser's responsibility.

Model cancellation form

To: Horse Monkey Limited, Mere Court Stud, Mythop Road, Weeton, Lancashire, FY4 4XB; hello@horsemonkey.com

I give notice that I cancel my contract for the following Premium Features:

Ordered on:
Name:
Address:
Signature, only if sent on paper:
Date:

V26.09.01