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Cookie Policy

This website works best using cookies. If you continue to use this site, we'll assume that you are happy to receive cookies.

When someone visits horsemonkey.com, we collect standard internet log information and details of visitor behaviour patterns. We do this to find out things such as the number of visitors to the various parts of the site. We collect this information in a way which does not identify anyone. We do not make any attempt to find out the identities of those visiting any of our websites. We will not associate any data gathered from this site with any personally identifying information from any source. If we do want to collect personally identifiable information through our website, we will be up front about this. We will make it clear when we collect personal information and will explain what we intend to do with it.

Use of cookies by HorseMonkey

Cookies are small text files that are placed on your computer by websites that you visit. They are widely used in order to make websites work, or work more efficiently, as well as to provide information to the owners of the site.

The table below explains the cookies we use and why:

CookieNamePurposeMore information
Google Analytics_utma _utmb _utmc _utmzThese cookies are used to collect information about how visitors use our site. We use the information to compile reports and to help us improve the site. The cookies collect information in an anonymous form, including the number of visitors to the site, where vistors have come to the site from and the pages they visited.View Google's privacy overview
HotJar_hjSession_4958550
_hjSessionUser_4958550
We use Hotjar in order to better understand our users' needs and to optimize this service and experience. Hotjar is a technology service that helps us better understand our users' experience (eg how much time they spend on which pages, which links they choose to click, what users do and don't like, etc.) and this enables us to build and maintain our service with user feedback. Hotjar uses cookies and other technologies to collect data on our users' behavior and their devices device's IP address (processed during your session and stored in a de-identified form), device screen size, device type (unique device identifiers), browser information, geographic location (country only), and the preferred language used to display our website. Hotjar stores this information on our behalf in a pseudonymized user profile. Hotjar is contractually forbidden to sell any of the data collected on our behalf.For further details, please see the 'about Hotjar' section of Hotjar's support site
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Premium features terms and conditions

The following terms and conditions only apply where you have subscribed for Premium features of Horse Monkey, and apply in addition to the Horse Monkey Terms of Use (available [here]) in respect of the Premium Features only.

  1. These terms

    1. What these terms cover. These are the terms and conditions on which we allow you to use Premium Features on Horse Monkey (“Premium Features”). These terms and conditions apply in addition to the Horse Monkey Terms of Use (available [here]) in respect of the Premium Features only. In the event of any conflict between these terms and conditions and the Horse Monkey Terms and Conditions of Use, then these terms and conditions shall prevail in respect of your use of Premium Features
    2. Why you should read them. Please read these terms carefully before you subscribe and use any Premium Features.
    3. We may make changes to these terms. We may amend these terms from time to time. Any changes are usually posted on Horse Monkey and users notified on login.
  2. Definitions and Interpretation

    1. In these terms we will use some defined terms. In addition to any terms defined elsewhere in these terms, the following definitions will apply throughout these terms:

      “Event”

      an event organised by an Organiser which is then advertised/promoted and/or administered on Horse Monkey.  

      “Organiser Content”

      means the details or description about an Event, or the Organiser published on Horse Monkey by the Organiser.

      “Organiser”

      means an organisation or person using Horse Monkey to create Events to be displayed on Horse Monkey for individuals using Horse Monkey to see and book onto.

  3. Subscription

    1. Offers for Premium Features on Horse Monkey are subject to change and do not represent a binding offer to enter into a subscription contract. In order to use Premium Features you are first required to register on Horse Monkey.
    2. By placing an order for Premium Features, you are making a binding offer to us to enter into a subscription contract for such Premium Features and the contract will come into effect on the earlier of: (i) us confirming your subscription by email; or (ii) us making the Premium Features accessible and available to you.
    3. By subscribing for Premium Features you warrant and represent that the information you have given us in respect of your name, contact details and payment details are true, complete and accurate and will notify us without undue delay of any changes thereto.
  4. Right to cancel

    1. If you are a consumer within the UK or EU, you have a statutory right to cancel any contract made online during a period of 14 days from the date on which the contract was concluded.
    2. To exercise your statutory right, you can cancel your subscription via Horse Monkey by going to the Financial section of the menu and selecting Package details or write to us by email to hello@horsemonkey.com telling us that you wish to cancel your subscription. Sending your cancellation notice before the end of the 14 day period is sufficient for observing the cancellation period.
    3. Where you exercise your statutory right to cancel, we will refund all payments received from you using the same payment method that you used to subscribe, no later than 14 days after receiving your notice of cancellation.
    4. Please note that where Premium Features include a free trial period, this does not affect your statutory right, although the ability to cancel is often longer than the 14 day period prescribed by law.
  5. Premium Features

    1. The Premium Features are as described on their relevant Horse Monkey page(s) and are provided subject to you having a Horse Monkey account, to which they are linked. You are not able to transfer the Premium Features to another account.
    2. Horse Monkey may make changes to the Premium Features from time to time, but such features will not materially adversely affect your use of the Premium Features as they were at the time when you entered into the contract.
  6. Subscription Term

    1. Horse Monkey currently offers the choice of two subscription terms. You can either pay monthly, or purchase an annual subscription in advance. Your initial subscription term will commence on acceptance of your order, or at the end of any free trial period offered by us.
    2. Where you have selected to pay monthly, then your subscription will be an initial term of one month, which will then renew for further periods of one month unless you give us at least one month’s notice that you wish to cancel your subscription.
    3. Where you have purchased an annual subscription, your subscription will continue for 12 months, and will automatically renew for further 12 month periods unless you give us at least one month’s notice before the end of the initial subscription term, or any renewal period.
    4. In each case, you can cancel your subscription via Horse Monkey by going to the Financial section of the menu and selecting Package details or writing to us by email to hello@horsemonkey.com telling us that you wish to cancel your subscription.
    5. We may end your subscription at any time on 30 days’ notice, and refund any amounts pro-rata for any unexpired element of the subscription term.
    6. We may terminate your subscription immediately if you are in breach of any terms and conditions of use regarding Horse Monkey or Premium Features.
  7. Prices and Payments

    1. The price payable for your subscription will be as notified to you when you entered into your subscription. We may increase the price of subscriptions to Premium Features at any time, by giving you not less than 60 days’ notice. Where you have taken out an annual subscription, such increases shall only apply at the start of the next renewal period following expiry of such notice.
    2. Your payments will become due in advance for the initial subscription term following the end of any free trial period, and at the start of any renewal term.
    3. When you subscribe, you must provide us with your valid, up to date and complete payment details. You authorise us to charge to your payment details the amount of our subscription fees on the due date, or shortly thereafter.
    4. If your payment is not honoured due to inadequate funds in the account, incorrect details being provided or if you object to the debit despite not being authorised to do so, then you will be liable for any charges incurred by us from your payment provider.
    5. In the event of non-payment, we are entitled to charge interest at the rate of 4% per year above the base rate of the Bank of England from the due date until the date of actual payment (whether before or after any judgement). Such interest will accrue daily and be applied monthly. Without prejudice to any other right or remedy, we may also suspend your access to the Premium Features and Horse Monkey (in whole or in part) until payment is received. In such cases you will remain liable for all subscription fees until the end of your subscription term.
  8. Data Protection

    1. Some Premium Features may allow you to enter personally identifiable information of third parties into Horse Monkey. Where you enter third party information then you should always ensure that you are legally entitled to do so. All personal data is handled in accordance with our Privacy Policy which can be found [here].
    2. We handle such third party information as a processor on your behalf, and will do so in accordance with your documented instructions and only for the purpose of providing you with the services. These terms and conditions, together with the Horse Monkey Terms and Conditions of Use, and any instructions you input via the functionality of Horse Monkey and the Premium Features constitute such documented instructions.
    3. We have in place appropriate technical and organisational measures to keep any personal data secure and prevent loss or accidental or unlawful disclosure. You can delete the data at any point, and thereafter it will only be held as part of our archived backups for a limited period of time.

Version 5.0 Issued 30.04.2024

© Horse Monkey Limited 2024

 
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Horses are our passion, technology is our game and happiness is our goal. We are all about keeping things simple - to have fun and enjoy life doing what we like best … horses.

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