Monkey Bank Terms


IMPORTANT - PLEASE READ: The following Monkey Bank Agreement describes the terms and conditions that apply to the pre-paid account of your Horse Monkey Profile.


About MONKEY BANK; Horse Monkey Purchases Only.

Monkey Bank is a service offered to you by Horse Monkey. It allows you to load a monetary value on to your Monkey Bank for future purchases. The Monkey Bank Credit is to be treated like cash. It cannot be replaced if lost, stolen or destroyed. The monetary value that you load onto your Monkey Banks is a pre-payment only for entries and services of participating Shows. No credit card, credit line, overdraft protection or deposit account is associated with Monkey Bank Credit. No interest, dividends or any other earnings on funds loaded on to Monkey Bank will accrue or be paid or credited to you by Horse Monkey. The value associated with Monkey Bank is not insured or guaranteed by any person or entity.

Loading Value to your Monkey Bank.

You can load a monetary value onto your Monkey Bank by using a credit card, debit card or Paypal using your app or accessing your account online, you will also be able to send credit to a friend provided you know the email address that is associated with their Horse Monkey account, however you will only be able to do this online.
The value of your can upload is subject to the following load limits; the maximum amount that can be loaded onto your Monkey Bank in any transaction is £500.00, a maximum value of £500.00 may be stored on your Monkey Bank at any time and a minimum value that can be loaded is £50.00. Horse Monkey may change these maximum and minimum amounts at any time by notifying you at the point of sale or by email and such change shall not constitute an amendment to this agreement.

Fees and Expiry Date.

Horse Monkey charges standard payment fees for the loading or topping up of your Monkey Bank credit. Your credit has no expiry date.
Receipts and Statements.

Monkey Bank does not send statements of itemised transactions, however, you can check the balance of your Monkey Bank or review recent transactions on your Monkey Bank online or using Horse Monkey’s app. When you use your Monkey Bank to pay for entries, tickets or services, you will receive an invoice or confirmation email and the details of the transaction will be shown in the Monkey Bank summary. You should keep your confirmation email and check your online statement to ensure that your account balance is correct.

Redemption of your Credit.

Amounts loaded on your Monkey Bank may be redeemed by contacting us at You may be asked to provide proper documentation of your identity, such as your address, a driver’s licence or passport and your bank account details. Upon verification of your identity and receipt of your bank details, a refund will be made within 15 business days.

Complaint Handling

We reserve the right to correct the balance of your Monkey Bank credit if we believe that a clerical, billing or accounting error has occurred. If you have questions regarding your transaction history or any correction, or if you dispute any transaction or correction that has been assessed against your Monkey Bank credit, please contact our Customer Care Team by email at We will conduct an investigation and communicate the results and correct any error that we verify as soon as we finish the investigation. If no error was found, we will communicate an explanation.

Liability for Unauthorised Transactions.

Because your Monkey Bank credit is used like cash for purchases from Horse Monkey, you are responsible for all transactions associated with your Monkey Bank credit, including unauthorised transactions. If your phone is lost, stolen or damaged, you should contact us immediately at Your Monkey Bank balance will only be protected from the point in time that you notify us that your phone is lost, stolen or damaged. We will freeze the log in from this devise and the remaining balance on your Monkey Bank will continue to be accessible online or via our app on other devices.

Changes to This Agreement.

We may amend the terms of this agreement at any time for security, legal, regulatory or valid business reasons. We will notify you of any change, addition or deletion by email. In addition, we will post the terms to the modified agreement on our web site at Subject to the remainder of this clause, any change, addition or deletion will become effective at the time we post the revised agreement to our web site or as otherwise stated in our notice to you. Unless we state otherwise, the change, addition or deletion will apply to your future Monkey Bank. The amended terms will apply to you if (1) you do not notify us to the contrary within twenty (20) days of the date of our notice (or such other reasonable period of time as specified in our notice to you), or (2) you use your Monkey Bank after such twenty (20) day notice period. If you do not accept the changes, additions or deletions, your Monkey Bank will be cancelled and any amounts remaining on your Monkey Bank will be refunded to you, as per the refund terms above.

Cancellation of This Agreement.

We may suspend or terminate this agreement at any time by giving you reasonable prior notice. We need not, however, give you notice where we have serious grounds for considering that immediate termination is required (e.g. if we reasonably suspect fraudulent or unauthorised use of Monkey Bank credit). If we terminate this agreement in circumstances where you are not in breach of this agreement, we will refund or issue store credits equal to the balance held in your Monkey Bank account less any amounts that you may owe us. In the event that this agreement is terminated, this Terms & Conditions shall continue to apply as between us in respect of anything either of us did whilst this agreement was in force.

Governing Law

This agreement is governed by the laws of England and Wales.

Disclaimers and Limits of Liability.

In the event that Horse Monkey is liable to you under this agreement, you will be entitled to recover from us your actual damages, up to the last balance held on your Monkey Bank. Horse Monkey will not be liable to you for:

* any loss of income, business, goodwill or profits arising out of this agreement;
* any unauthorised access or alteration, theft or destruction of your phone;
* the consequences of any delay or mistake relating to the use of your Monkey Bank credit caused by any circumstances beyond our control;
* any loss or damage which was not caused by our breach of this agreement or breach of our legal duty of care;
* any loss or damage which was not a reasonably foreseeable result of either our breach of this agreement or breach of our legal duty of care. Loss or damage is reasonably foreseeable if, at the time we entered into this agreement, such loss was contemplated by you and by us; or
* any loss or damage suffered by you as a result of you failing to take reasonable precautions against such loss or damage.


We may transfer all or part of this agreement without such transfer being considered a change to the agreement, by giving notice to you. The company or other entity to whom we transfer this agreement will have the same rights and obligations as we did before the transfer and we will ensure that it agrees in writing to be bound by the terms and conditions of this agreement so that you rights under this agreement are not detrimentally affected.

Entire Agreement.

All correspondence entered into under this agreement will be in the English language. This agreement is the complete and exclusive statement of the agreement between you and Horse Monkey Limited and supersedes all prior proposals and all other agreements in respect of the subject matter of this agreement. If any provision of this agreement is illegal or unenforceable, that provision will be deleted from this agreement, and the remaining terms will not be affected. Headings are for convenience of reference only and will in no way affect interpretation of this agreement.
Enquiries or Questions.

If you have any questions regarding Monkey Bank, Terms of Use and Agreement please email our Customer Care Team at
© Horse Monkey Limited 2018 Version: 2.0 Issued: 21 May 2018
Horse Monkey